The client support that you will receive from your shared hosting company is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical issue with a current account. Prompt and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual web hosting provider and not from a reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a day or two in order to receive a reply to your question, which means that your web sites may stay offline for quite a while. In contrast, a supplier that provides different options for communication and has a tech support staff that is available any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you will be able to benefit from our 24/7 technical support services even on public holidays. Your sites will be available constantly and so will we. With quite a few connection options, you're able to select the easiest method to contact us and inquire about our solutions if you don't have an account yet, or ask for support in case you're already our customer. You are able to phone us, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour reply time warranty, although it rarely takes more than 20 minutes to get assistance no matter the nature of the problem. Using our customer and tech support services, we will be there for you anytime you need us, not several days afterwards.

24/7 Customer Support in Dedicated Hosting

If you purchase a dedicated server from us, you are able to get in touch with us at any time using a number of channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we will support you with anything related to the apps that are pre-installed on your server. To contact us about a tech issue, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. If you have any general questions or you'd like to know more about our solutions before you order, you can employ our live chat or you could call one of the local telephone numbers that we have in several countries around the world. If you'd like to receive help with third-party software that you can't deploy or operate properly, you can add the Managed Services upgrade to your package and our sysadmins will assist you.