Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help section incorporated into TIROCS’s Site Control Panel. It boasts an ever–enlarging knowledge base with regularly asked questions and comprehensive instructional articles written by our skilled customer support staff.

  • Top quality support service

  • Educational Videos

  • For people who’d rather find out how to sort out a commonly experienced problem by watching a tutorial video clip, we have added a selection of video tutorials to our Site Control Panel. All the how–to video clips are concise and simple to follow. They offer visual presentations of various website administration operations.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 client support service with a one–hour response guarantee. A group of trained technicians will be at your disposal to reply to all the questions that you might possibly have. During non–peak periods, an answer will be given within just twenty minutes.