Help and Support Channels
A 1–hour Inquiry Resolution Warranty
Each ticket that you submit to our customer help and support staff will be attended to within up to 60 minutes. All regular queries shall be addressed as quickly as possible. Nevertheless, if the service inquiry you have sent needs some help from a certified administrator, we’ll forward the ticket to him and will inform you about the delay.
Expert Technical Help Service
We will be online for you 24x7 to provide advices and client support and also to assist you with any trouble that you could possibly come across as you are taking care of your virtual server. We’re able to aid you with all pre–installed software, including your Operating System, server administration panel (dependent upon the VPS type) and the Site Control Panel made completely by our company.
A Descriptive Help Section
In the Site Control Panel that comes free of charge with the virtual server, you can find an informational Help zone, consisting of all you should know about controlling your sites and software. We have integrated a wide selection of how to content articles and video courses that demonstrate the fundamental web site supervision duties in an understandable manner.