Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Every help request you submit to us will be replied to within maximum 60 min. If your support ticket or email requires further assistance from a server administrator, we’ll forward it and leave a comment to inform you that your case is being examined. If you order our Administration Services package, all of the tasks included there will be performed at a time that is convenient for you.

  • Top quality support service

  • A Topflight Technical Support Service

  • If you need any help while working with our Site Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, don’t hesitate to get in touch with the tech support staff at any moment via the ticketing system. Besides, in case you require help administering your server, you can make use of our Administration Services package, that includes OS updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, data backup space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Site Control Panel has been installed by default for every Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the instructional articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each Site Control Panel section.