1 hour ticket response
Our team of support engineers is focused on supplying fast answers to all your queries. We’ll examine your helpdesk ticket immediately after it’s been delivered and will reply back with a solution to the problem within less than one hour after the technical support ticket submission. In fact, our average support ticket response time is twenty minutes.
A Top–Class Tech Support Service
Our help desk staff representatives have extensive experience in the Linux shared hosting business and are experienced enough to provide a swift answer to your problem. If, however, the matter at hand is not within the competence of a support engineer, the support ticket will be forwarded to a programmer or sysadmin for additional investigation.
A User–Friendly Help Center
Integrated into the Site Control Panel is an easy–to–browse Help Center section, which features a variety of information sources. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and site administration articles, check out our educational video tutorials or take a glimpse at our F.A.Q. archive.
