There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. It’s the easiest method of communication for different reasons. If no client service staff representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably hit home. You can also copy and paste extensive pieces of information without worrying about spelling errors, and in case a given issue needs more time to be fixed or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, which implies that if you have to provide information or to adhere to guidelines, you will have to use at least 2 separate admin dashboards and this number could grow if you desire to administer several domains. Furthermore, many hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything from one single place, which is why we’ve implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will permit you to handle the correspondence with our customer service staff together with your semi-dedicated account, so you won’t have to remember an additional login name for some other admin interface. You will be able to open a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. In addition, you can go through older tickets using an intelligent search function or take a look at applicable FAQ articles, which include solutions to common issues. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being only 1 hour, so there will always be somebody to help you.