Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything from one single place, which is why we’ve implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will permit you to handle the correspondence with our customer service staff together with your semi-dedicated account, so you won’t have to remember an additional login name for some other admin interface. You will be able to open a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. In addition, you can go through older tickets using an intelligent search function or take a look at applicable FAQ articles, which include solutions to common issues. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being only 1 hour, so there will always be somebody to help you.