In case you’ve got a site, a problem can always occur and it doesn’t automatically have to be associated with the hosting service itself. For instance, something might go wrong when you update an application or some crucial data can be edited or deleted unintendedly. Irrespective of what the essence of the problem might be, you’ll have to contact the support team and ask them to restore a backup or to assist you in dealing with the problem that you are confronting. How quickly they will do that will predetermine the span of time that your sites will be offline. For specific sites like community sites or online shopping portals, a repetitive downtime duration too often equals lost customers and cash. Having said that, it’s important for you to use the services of a company that provides not only a good customer support service, but also a timely one.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service team members are available at all times and they’ll answer any ticket that you submit via the web hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic query with regard to your semi-dedicated server or you stumble upon a certain predicament and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day to take care of any billing, general or technical issue. In case you get in touch with us about anything that’s within our capability, we’ll resolve it before we answer, which goes to say that you won’t have to wait for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we’ll provide you with the needed information – what workable solutions to try, what steps to take, etc.