What does ?phone support? imply in the world of Internet hosting?
If you've ever had a shared hosting account before or you have dealt with any kind of online service, you probably know from personal experience that for certain things it's better to consult with a live person over the phone rather than exchange tickets or email messages. If you'd like to learn more about a specific service before you decide to buy it or if something small has to be done, for instance, it'll be far easier and quicker to do it live. If you are able to get hold of representatives over the phone, it is very likely that you are dealing with an actual website hosting provider, not a reseller. The level of support that you'll get on the phone differs between different suppliers - from standard matters to dedicated technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through electronic mail and tickets.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours daily as a part of the support services for every single semi-dedicated server plan that we provide. Considering the fact that some issues are more complex and time-consuming, you may need to open a ticket in case you come across such a problem, but for any billing, general or small-scale technical issues you can always give us a call and we will help you right away so as to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your sites on our state-of-the-art cloud platform or you're able to receive any other general information about our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia as well as a worldwide number, therefore you'll be able to call the one which is nearer to where you are.